Zhero Cybersecurity &
IT Support boosts MSP capabilities with Atomatik
Executive Summary
Zhero Cybersecurity & IT Support was looking for a solution that would make their SecOps more efficient and help them dedicate more time to better serving their clients.
The company partnered with Atomatik to implement a tailored intelligent automation solution for patch management and T1 alerts triage. This project strengthened the workflows and productivity within Zhero and helped consolidate the company’s cybersecurity processes.
Client Description
Zhero Cybersecurity & IT Support provides end-to-end cybersecurity and IT support to a range of industries, such as medical, finance, legal, insurance, architecture, recruitment and many more.
Headquartered in London since 2006 and accredited as a Microsoft Gold Partner, Zhero has worked alongside WeWork, Edmond De Rothschild, Energy UK, Smart Energy GB, Federation of Master Builders, and the City of London University.
„As an MSP, we are always on the lookout for reliable, cost-effective solutions to improve our key KPIs while delivering best-in-class security protection to our clients. Atomatik helps us cut through operational noise by automating tedious tasks that no one wants to do, such as T1 triage and patching. They were able to easily integrate with our existing tech stack and, in some cases, boosted our SecOps efficiency by over 90%. Their support team has been incredibly responsive and always ready to lend a helping hand.”
Izak Oosthuizen, CEO Zhero Cybersecurity & IT Support
The Solution
The Atomatik team worked closely with Zhero to understand their existing patch management routine and where it was falling short, mainly around manual effort, visibility across sites, and consistency. Based on this, our team developed an automated workflow tailored to their needs.
We deployed Atomatik's digital SOC Analyst Agents and connected them to Zhero’s MSP platform, N-Central Patching. Our agents automatically gathered a list of devices from each of Zhero’s locations. For each device, the agents checked for available software updates. If updates were found, they applied the patches without requiring any manual intervention. After patching, our digital SOC Analyst Agents created a clear, structured report with statistics around patches to be installed and patches that were already installed since the last check. This report was then sent to a human analyst, making it easier for them to be in the loop about the actions taken, without digging through multiple locations and thousands of end-points.
This setup reduced the time Zhero spent on routine checks, helped them catch missed patches more reliably, and gave their analysts more time to focus on other tasks.
The Results
Zhero Cybersecurity & IT Support significantly improved its operational efficiency and key performance indicators as a managed service provider, benefiting from increased transparency into their workflows.
Implementing Atomatik enabled them to reduce manual workload, by delegating the highly manual process of patching to digital SOC Analyst Agents and allowed staff to focus on higher-value activities. Atomatik seamlessly integrated with Zhero’s existing tech stack and enhanced SecOps efficiency by more than 90%.
If you want to learn about how Atomatik digital workers can help your business, book a meeting with our sales team today.