Zhero Cybersecurity &
IT Support boosts MSP capabilities with Atomatik
Executive Summary
Zhero Cybersecurity & IT Support was looking for a solution that would make their SecOps more efficient and help them dedicate more time to better serving their clients.
The company partnered with Atomatik to implement a tailored intelligent automation solution for patch management and T1 alerts triage. This project strengthened the workflows and productivity within Zhero and helped consolidate the company’s cybersecurity processes.
Client Description
Zhero Cybersecurity & IT Support provides end-to-end cybersecurity and IT support to a range of industries, such as medical, finance, legal, insurance, architecture, recruitment and many more.
Headquartered in London since 2006 and accredited as a Microsoft Gold Partner, Zhero has worked alongside WeWork, Edmond De Rothschild, Energy UK, Smart Energy GB, Federation of Master Builders, and the City of London University.
„As an MSP, we are always on the lookout for reliable, cost-effective solutions to improve our key KPIs while delivering best-in-class security protection to our clients. Atomatik helps us cut through operational noise by automating tedious tasks that no one wants to do, such as T1 triage and patching. They were able to easily integrate with our existing tech stack and, in some cases, boosted our SecOps efficiency by over 90%. Their support team has been incredibly responsive and always ready to lend a helping hand.”
Izak Oosthuizen, CEO Zhero Cybersecurity & IT Support
The Solution
The Atomatik team partnered closely with Zhero Ltd to understand their existing patch management approach and explore where they wanted to take it next. Their process was already effective, but they saw an opportunity to enhance efficiency, strengthen visibility across sites, and create even greater consistency. With this vision in mind, our team designed an automated workflow that built on and bolstered what they already had in place.
We deployed Atomatik’s digital SOC Analyst Agents and integrated them with Zhero’s monitoring and asset management platform, N-central (particularly focused on patching and reporting). From there, the agents automatically collected device information across Zhero’s locations and reviewed each system for available software updates. In cases where approved patches did not install as expected, Atomatik’s agents applied them automatically and monitored their execution, reducing manual work and enabling Zhero Ltd to maintain a consistent, scalable patching routine.
The Results
Zhero Cybersecurity & IT Support significantly improved its operational efficiency and key performance indicators as a managed service provider, benefiting from increased transparency into their workflows.
Implementing Atomatik enabled them to reduce manual workload, by delegating the highly manual process of patching to digital SOC Analyst Agents and allowed staff to focus on higher-value activities. Atomatik seamlessly integrated with Zhero’s existing tech stack and enhanced SecOps efficiency by more than 90%.
If you want to learn about how Atomatik digital workers can help your business, book a meeting with our sales team today.