Automation benefits the Telecom industry
55%
of industry leaders claim automation is a critical driver for transformation
35%
reduction in human-agent interaction time
76%
of tech & telecom leaders cite automation as a priority for their business
Atomatik helps Telecom companies transform
More uptime, stronger connections, smarter solutions.
Enhance customer satisfaction
Ensure financial sustainability
Increase employee
morale
Atomatik digital workers identify unhappy customers and provide hyper care
Reduce operating costs, increase profits, and secure long term financial viability
Leverage a digital workforce to uplift your staff and help with everyday repetitive tasks
Improve back-office accuracy
Automate routine data entry for error-free information to make strategic and agile decisions
How do we do it?
Telecommunication companies need ways to converge systems, organize data, and personalize the user experience, all without disruption or cost to the business. RPA enables telecom companies to leverage a digital workforce to connect disparate data and systems, freeing teams for customer-facing opportunities while keeping operational costs down.
Key Benefits
Discover the benefits of intelligent automation for telecom operations
Reduce errors in back-office tasks
Automate routine data entry for error-free information to make strategic and agile decisions.
Connect disparate systems
Automate data sharing between network and service with Atomatik to transfer data seamlessly and error-free.
Maintain compliance
Ensure constant access to compliance information by automating the continuous collection of system data needed to support industry regulations.
Increase operational performance
Automating network management enables telecom leaders to take organizations from reactive to proactive.
Upgrade contact center experiences
Minimize customer wait times by enabling support staff with agility to handle customer needs quickly.
New services provisioning
Streamline customer account management including provisioning of new lines and services.
Specific Solutions
Telecom operators are facing increasing challenges in the digital era. They compete to offer affordable, uninterrupted, and innovative services, while improving the overall customer experience.
Process examples
Contact Center
Transforming the customer experience
Telecomms need to use automation to update outdated working models, enabling them to deliver new omni channel services that arise from 5G and the Internet of Things (IoT). This approach will result in exceeding growing customer expectations.
Field Service
Help field technicians tend to more requests
Optimize routing and scheduling to make the most of every hour in the field. Equip agents with the necessary tools to diagnose and resolve issues faster.
Network Management
Ensuring maximum uptime and higher customer satisfaction rates
Atomatik helps tackle these challenges by automating repetitive tasks such as event and diagnostics management. This allows network engineers to focus on more complex processes and guarantee superior coverage.
Sales & Marketing
Generate more sales
Atomatik also provides real-time information about the consumer to the staff during their calls. This enables employees to pitch more focused deals and offers to ensure higher close rates and increased deal size.
Why is Atomatik your automation partner of choice?
Our team of dedicated automation experts is here to help you all the way.
Atomatik empowers business users in the telecom industry to automate processes across operations, so you can work efficiently, and increase productivity, faster, to truly reshape and evolve how work gets done – for the better.
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